Last updated: Monday 18 May 2020

My class is suspended. When will courses resume?

To protect the health of all our students, we are strictly following guidance from national authorities in response to Covid-19 and our face-to-face English courses are temporarily suspended. Until it is safe to resume face-to-face classes, we will continue teaching in virtual classrooms. This means your current course with us continues online. All students and parents have received individual emails with more information regarding their virtual lessons or alternative solutions.

What are you offering students while face-to-face classes are suspended?

We are drawing on the expertise of our wide network of teaching centres across the world to offer a virtual classroom experience that has already proven to be effective. As far as possible, we will try to ensure that this is done with the same teacher, at the same time as the usual class and with the same group of students. 

Virtual lessons for adults are like any other classroom lessons at the British Council. You practise your speaking and writing with your teacher and classmates in real time, and do pair and group work. Of course, just like in any other lesson, you also practise your listening and reading skills, and learn lots of new language. The difference is that it is delivered via Zoom, a user-friendly web-conferencing software.

Virtual lessons for young learners are designed to cover the same language skills and deliver the same progress as regular classes. Virtual classrooms include live lessons with the teacher and self-study activities to be completed online before and after each live lesson. We are committed to ensuring that all children can study in a safe and supportive environment and our platform incorporates a number of features designed to keep children safe while they are online. Where virtual lessons are not an option, we are working to provide alternative learning solutions.

Students and parents have received messages with more details about virtual classrooms or alternative solutions. 

How I can contact Customer Services?

While our offices are closed, our customer services teams will support you via email or by phone at 021 307 96 00 (Monday -  Friday, 09.00 - 17.00). If you encounter some delays in receiving your reply due to a large number of enquiries, please accept our apologies in advance. We thank you for your understanding and cooperation.

If your question has not been answered, please contact us.