Last updated: Monday 6 July 2020
Covid-19: Exams FAQs
Are you planning to open new exam sessions? Where can I find information about available test dates in my city / area / country?
Will you be organising additional sessions for Cambridge English exams in the future?
We are aware that because of the restrictions brought about by Covid-19 there are many test takers waiting to sit their exams. We are working with colleagues in Cambridge English to offer our test takers a wide choice of exam sessions over the summer period. This will, however, be dependent on availability of appropriate test venues as we are obliged to deliver our exams under very strict health and safety requirements.
I was enrolled in an exam session that was suspended. How can I transfer to another session / how can I request a refund?
If you did not request a refund after your original session was suspended, our test centre staff will inform you as soon as your session is transferred to a new date.
If our test centre is already delivering exams you may also contact the test centre directly if you wish to check your new test date or request a refund.
My exam has been suspended and I have been transferred to another date. Can I change my option now?
If the test centre has transferred you to a new date and you were not consulted about this prior to the change, you can ask for a one-off transfer at no cost to a new session.
If you were consulted about the new test date and agreed to it at the time of consultation you are not eligible for a transfer free of cost. You will need to contact your centre, providing a valid reason for the request and if accepted you will be charged a small fee for the transfer. This is a standard procedure for regular transfers.
I registered for an exam through one of your partners. How can I transfer to another date?
Please contact the test centre you registered with to transfer your test date.
Your office is open to the public by appointment only. How / when can I receive my test certificate?
You can access your results for IELTS through your profile on the IELTS Candidate Portal. You can preview your IELTS test results 13 calendar days from the test date for paper-based tests and 5-7 calendar days for computer delivered tests. IELTS results remain online for 28 days but should not be used as an official confirmation of your performance.
Results for Cambridge English exams are available on the Cambridge English website to which you received your personal code. Cambridge English exam results are available four to six weeks from the exam date for paper-based exams and two weeks for computer-based exams.
The test centre will inform you of the method of delivery of your IELTS Test Report Form or your Cambridge English certificate. As we are currently not open to the public your TRF/certificate will most probably be sent to the address you provided at registration.
We are not able to provide test results over the phone, by email or fax for security reasons.
The British Council and awarding bodies are doing everything possible to meet deadlines for delivery of results.
Can you send a message to my university confirming that my exam was cancelled?
If you were registered for an IELTS test, we will inform the Receiving Organisations that you listed on your registration form that tests have been suspended.
If you were registered for a Cambridge English exam, we can inform your university if you were affected by the suspension of exam delivery. Please send an email to firstname.lastname@example.org with details of your test and where you would like the information to be sent to.
Self-declaration form and information regarding exams delivery, when activity resumes, for the upcoming period
As we are gradually resuming exam sessions, at low capacity initially, and in line with national regulations and agreement from our international partners, we would like to provide you with information regarding test-taking and the measures we are putting in place to ensure candidates’ and staff’s health and safety.
Please read these below, under ‘Downloads’, and note that you will need to complete and present the self-declaration form on the exam day, once you receive confirmation about rescheduling options.
Where can I find more info about my exam session (venue, hour, etc.)?
You will be sent a session timetable with all information required for the test day (venue, hour of arrival, time of test, etc.). If you do not receive any communication three days before the exam please contact your test centre immediately.
You will also receive a message from the test centre outlining the safety measures and requirements for the test day.
Is it safe for me to take an English test with the British Council? // I am enrolled for an exam session – what health / protection measures do you have in place?
The health of our test takers and staff is our priority. Before we open any test centre:
- We ensure that we are following all local government safety guidelines as well as those of the British Council.
- We brief our test centre staff so they are up to date on what to do and how to prepare for the arrival of test takers.
We have put the following measures in place to make our test centres as safe as possible:
- Test venues will be cleaned thoroughly prior to each test session.
- In the case of computer-delivered tests all equipment will be sanitised prior to each session.
- Our staff will be wearing masks.
- You will be required to wear a mask in all common areas and maintain physical distance at all times.
- If you would like to, you may also wear latex gloves although this is not required.
- We will provide sanitisers throughout the test venue and we ask that all test takers use them regularly or wash their hands to help ensure a safe environment.
- We will not provide pens or pencils to test takers who will be asked to bring their own stationery on the test day.
Do I need to wear face mask at your test premises?
All test takers and test day staff are required to wear masks in the common areas of the test venues to ensure a safer test environment.
Test takers will be required to keep their masks on for the duration of their test.
Is there any limit on the number of customers inside your office/exam premises?
Test venues have limits on numbers of candidates that can be seated there. This will depend on local government regulations and the size of the venue. As we are maintaining physical distancing at all test venues, we will be able to accommodate fewer candidates than before Covid-19.
Do you provide gloves and disinfecting hand gel?
We will have hand sanitisers located at different points at the test venue. We will also ensure that there is liquid soap in the bathrooms so that test takers can wash their hands.
We will not be providing masks, but test takers will be required to bring their own on the test day.
We will not be providing latex gloves. You can bring your own but they are not mandatory.
How can I contact Customer Service?
Our office is now open and you can visit us. Following government safety guidelines as well as those of the British Council, please book an appointment before your visit, choosing a date and a time suitable for you here.
We will also continue to support you via e-mail - email@example.com (for IELTS-related queries) or firstname.lastname@example.org, or by phone, at 021 307 96 00 (Monday-Friday, 09.00 - 17.00). If you encounter some delays in receiving your response due to a large number of enquiries, please accept our apologies in advance.
Thank you for your understanding and cooperation.
If your question has not been answered, please contact us.