Customer Services Advisor

What makes you tick? 

• Is it performance? Be part of the best British Council Customer Services team across our 100+ operations worldwide.
• Is it purpose? Start your career in a global organization promoting diversity and opportunities for people and societies through English, Education and Culture.
• Is it people? Join a friendly and inspiring team ready to welcome you and guide you step by step through your journey on the job.
• Is it challenge? Working with people as the first point of contact between the British Council and its diverse customers will always bring a good challenge – but we’re here to help you tackle each with confidence, creativity and agility.

If you’re a student, graduate or entry level professional, we’d love to help you start your career with us as a Customer Services Advisor in Bucharest. We’re a global organization that values diversity, ready to provide on the job training, development opportunities and an exciting benefits package.

We’re looking for someone:

• Curious and with a desire to learn
• Capable of connecting with others and understanding their needs
• Accountable and driven to perform
• Committed to working within a team, towards a common goal
• Fluent in English and Romanian and confident with using technology

As a Customer Services Advisor, you will be the first point of contact between the British Council in Romania and its external or internal customers. 

We’ll expect you to:

• deal directly with customers by phone, e-mail and face-to-face and establish a positive rapport with them
• identify customers’ needs and match them to available options 
• register customers for English courses, Exams, Library and other British Council services
• handle British Council revenue in cash and credit card
• meet team and individual targets as agreed with your line manager

We offer you:

• a dynamic and enthusiastic team to be part of
• a diverse, inclusive and multicultural working environment
• a private medical subscription to either Regina Maria or Medlife
• free English courses, Cambridge English or IELTS exams and library memberships

About the British Council

The British Council is the UK organization for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. 

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. In Romania, we are the leading ELT organization with a reputation for excellence in teaching and exams. We are active across a spectrum of project and partner-funded activities in arts, education, society and English. Valuing diversity is essential to the British Council’s work.  

If you want to be part of our Customer Services Team, follow the corresponding link below to apply for either a part-time or full-time role. For the part-time role, you can follow any of the two links below to apply.

• Full-time Customer Services Advisor
• Part-time Customer Services Advisor 1 
• Part-time Customer Services Advisor 2

The closing date for applications is 8 November 2020, 23:59 CET. Only shortlisted candidates will be contacted. Successful candidates will be invited to take an English test and an interview.

We look forward to meeting you!

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.