FAQs - Primary and Secondary Plus

Using the British Council’s specially designed English Online platform, Primary / Secondary Plus Virtual offers your child the opportunity to engage with their British Council Primary / Secondary Plus course and teacher in two 60-minute live interactive virtual classes a week supplemented by quality online material for home study. 

Your child will join a group with up to eleven other students at their level in one of our friendly group classes, led by a British Council teacher. They will work through a Primary / Secondary Plus module in the virtual classroom and take part in online interactive practice activities. They will be able to access online content before their virtual class so that they can prepare, and they will have some activities to complete after their class is finished. 

English Online uses the latest version of the Primary / Secondary Plus course content your child has been using since September last year – only online. Online, students explore the same real-life topics as in their magazines. They learn new language, work together and use their creativity to complete a series of tasks. 

A live online lesson is very similar to a lesson in a physical classroom. But the activities the children do on their own before and after it are a key part of a Primary / Secondary Plus Online lesson. These self-study activities are part of an approach to blended learning – learning that combines independent online study with classroom teaching. 

Another special feature of the English Online platform is that it allows students, teachers and parents to follow learning progress. Students get instant feedback on the self-study activities they complete, and the student’s personal dashboard allows them, their teacher and their parents to see how much work they have done and how much progress they have made. It is motivating for children to see and measure their progress like this, and together you will be able to celebrate their success and reflect on where they can improve. 

If it’s a question of the time of day, please let us know and we will do what we can to identify an alternative time. 

Otherwise, we will credit you for the value of the missed classes. This credit is valid for twelve months. You could use it on one of our summer school courses or towards your first instalment for the new academic year starting in September. 

We will ensure that any missed classes will be made up and for any additional classes that you have paid for in the last instalment but which we are unable to deliver, you will be provided with a credit. The credit can be used on one of our summer school courses or towards your first instalment for the new academic year starting in September. 

We will make the final calculations at the end of semester two.

The COVID voucher is only offered to customers who complete the academic year in July 2020 and who paid the last instalment by 29 April 2020 as communicated. 

Yes, of course. We will refund the amount you are owed less the administrative fee, in line with our withdrawal policy. (We have reduced the administrative fee from 400 RON to 200 RON.) 

For refunds, please write to us at contact@britishcouncil.ro, mentioning the student name and number. 

Friday 1st May is a public holiday and as such there will be no online classes on that day.

We will only be able to do so when we receive the go-ahead from the Romanian authorities. In the meantime, we are confident your child will enjoy their virtual face-to-face classes with their teacher.