Information on our policies concerning refunds, cancellations and data protection.
Terms and conditions

Terms and conditions for children courses - 2018-2019/2019-2020
Terms and conditions for adult courses - 2018 - 2019
Terms and conditions for children courses - Summer in the City 2019
Terms and conditions for adult courses - 2017 - 2018
Information about British Council services and events
From time to time, we will contact you with important information about theTeaching Centre’s services and events (course related information, registration times, etc). If your contact details change, please inform customer services.
Data protection notice
We apply the UK Data Protection Act - incorporating the EU General Data Protection Regulation (GDPR) - to all of our global operations unless the local equivalent law is stronger.
The information that you provide to us when registering for a course will be used for the following purposes:
- The maintenance of academic and educational records of our students
- The maintenance of accurate financial records
- The arrangement of any special needs that our students may have
- The provision of academic records for our students' sponsors, where applicable
- Communications related to all the above areas
- Communications regarding events organised by the Teaching Centre for its students (e.g. Picnics, Winter Fayres or any events organised with British Council partners)
- Managing student communication channels (e.g. registration on the Primary Plus platform - only applicable to parents of Primary Plus students)
For quality and training purposes, the phone interview will be recorded. Booking a phone interview serves as your express consent.
By registering for a course you agree to the British Council collecting and processing this information for the purposes specified above, which may involve the transfer of your data to another British Council office.
If you wish to communicate with us about this privacy notice, or any issue relating to information governance or data protection, please contact us at InfoGovernance@britishcouncil.org.
Lost objects
The British Council is not responsible for any personal objects left unattended. Therefore, we recommend that you keep your goods under your supervision at all times.
We also advise parents against encouraging their children into bringing expensive objects to class (mobile phones, tablets, laptops, and others).
Last updated on 15 April 2019.