English courses terms and conditions

Information on our policies concerning refunds, cancellations and data protection.

Terms and conditions for children courses - 2018 - 2019

Registration and course conditions

Registration is on a first come-first served basis. Your place on the recommended course is guaranteed only after full payment of the course fee and subject to available places. Places are limited.

The course fee does not include the cost of the books.

The maximum number of students in a group is: 

  • 16 for children between 8 years old* - twelfth grade
  • 14 for children between 6 and 7 years of age*
  • 12 for children between 4 and 5 years of age*
  • 10 for children of 3 years of age* 

If students miss classes, they will not receive additional classes. Students are not eligible for a refund for the missed classes.

Every student is eligible for free library membership throughout their course period. The subscription must be activated during the course session.

All our students can benefit from a 10% discount when registering for a Cambridge English exam within maximum 12 months from the end of the course.

* The student turned this age by the beginning of the academic year

Refunds and credit notes policy 

The following general rules apply in case you wish to withdraw from an English course:

- If you inform the Customer Services Team, in writing, at least 24 hours before the first lesson, we will be able to refund you the paid course fee, minus an administrative fee of 200 RON.

- If you inform the Customer Services Team, in writing, during the first 4 weeks of the course session, the following rules will apply:

  • You will receive a credit note* from the paid course fee less the cost of the lessons taught** and a 200 RON administrative fee.
  • You will receive a refund for the paid course fee less the cost of the lessons taught** and a 200 RON administrative fee within 10 working days.

- If you inform the Customer Services Team, in writing, starting with week 5 of the session, the following rules will apply:

  • You will receive a credit note* from the paid course fee minus the cost of the lessons taught** and a 200 RON administrative fee.
  • You will get a refund for the paid course fee less the cost of the lessons taught** and a 400 RON administrative fee within 10 working days.

* The credit note is a financial, non-fiscal document that proves you have a certain sum you can use for an English course in the next two course sessions at the British Council.

** The withdrawal request must be submitted 24 hours before the next class starts.

In exceptional circumstances (e.g. serious illness) you can apply for a refund to the Director English Language Services. You must include documentation to support your claim. The Director will make a decision on a case by case basis. The Director’s decision is final.

The British Council reserves the right to cancel any class with fewer than eight students registered. If we cannot transfer you onto another suitable class, we will reimburse the full course fee, and no interest or alternative compensations will be made.

If you pay an advance and do not finalise the registration process by paying the rest of the fee, your registration will be cancelled, and the advance will not be refunded.

We do not offer refunds for course books. 

Child protection policy / Obligations of parents or legal guardians

We believe we have a responsibility towards the children who are attending our courses, including the duty to protect them from various types of abuses. We aim to achieve this this through compliance with the child protection laws of the United Kingdom and from each of the countries we operate in, and by adhering to the 1989 United Nations Convention on the Rights of the Child. 

According to our child protection policy, we expect all students between 3 years old and 11 years old to be collected from our premises at the end of each lesson by an adult. We believe that teenagers over 11 years old have permission to leave the lesson unaccompanied.

We are not responsible for children left unattended on the British Council premises, outside of lessons.

Intimate care

Due to the nature of our courses, we expect all the early years students to be toilet- independent.

If your child needs support with their intimate care, please make sure you stay on the premises during the lessons, so that you could provide support if necessary. We appreciate your understanding and cooperation.

Terms and conditions for adult courses - 2018 - 2019

Registration and course conditions

Registration is on a first come-first served basis. Your place on the recommended course is guaranteed only after full payment of the course fee and subject to available places. Places are limited.

The course fee does not include the cost of the books.

The maximum number of students in a group is 16.

If students miss classes, they will not receive additional classes. Students will not be eligible for a refund for the classes they have missed.

Every student is eligible for free library membership throughout their course period.  The subscription must be activated during the course session.

All our students can benefit from a 10% discount when registering for a Cambridge English exam within maximum 12 months from the end of the course. 

Refunds and credit notes policy

Please note the following general rules in case you wish to withdraw from the English course you registered for: 

  • If you inform the Customer Services Team, in writing, at least 24 hours before the first lesson, we will be able to refund you the paid course fee, minus an administrative charge of 150 ron within 10 working days.
  • If you inform the Customer Services Team, in writing, during the first 3 weeks** of the course session, you will get a credit note*** or a refund for the fee paid less the cost of the lessons taught**** and a 150 ron administration fee within 10 working days.
  • If you inform the Customer Services Team, in writing, starting with week 4 of the session, the following rules will apply:

-You will receive a credit note *** minus the cost of the lessons taught**** and a 150 ron administration fee. 

-You will get a refund for the fee paid less the cost of the lessons taught**** and a 300 ron administration fee within 10 working days.

In exceptional circumstances (e.g. serious illness) you can apply for a refund to the Director English Language Services. You must include documentation to support your claim. The Director will make a decision on a case by case basis. The Director’s decision is final. 

The British Council reserves the right to cancel any class with fewer than eight students registered. If we cannot transfer you onto another suitable class, we will reimburse the full course fee, and no interest or alternative compensations will be made. 

Please note that we do not offer refunds for course books. 

* In case you choose to pay an advance and don't finalise the registration process by paying the rest of the fee, your registration will be cancelled, and the advance will not be refunded.
** For intensive courses – 6 weeks and Summer intensive courses, you need to inform the Customer Service Team, in writing, before the 4th scheduled course date.
*** The credit note is a financial, non-fiscal document that proves you have a certain sum you can use for an English course in the next two course sessions at the British Council.
**** The withdrawal request must be submitted 24 hours before the next class starts.

Terms and conditions for children courses - Summer in the City 2018

Registration and course conditions

Registration is on a first come-first served basis. Your child’s place on the recommended course is guaranteed only after full payment of the course fee and subject to available places. Places are limited.

If students miss classes, they will not receive additional classes. Students will not be eligible for a refund for the classes they have missed.

Medical statement

Please bear in mind that given to te fact that every day there will be a sports session that your child will need to take part to, it will be necessary to provide a medical statement three days before the start of the course, in order to allow him/her to participate.

Refunds and credit notes policy - courses for children

If you register your child for a Summer course and then wish to withdraw them, the following policy applies:

  • If you submit a written request to the Customer Services Team one week before the starting date of the course, you will get a refund of the course fee paid less an administrative fee of 10%.
  • If you submit a written request to the Customer Services Team within the week before the course, you will get a refund, or a credit note* of 50% of the course fee paid.
  • No refunds will be accepted after the start of the course.

In exceptional circumstances (e.g. serious illness) you can apply for a refund to the Director of English Language Services. You must include documentation to support your claim. The Director will make a decision on a case by case basis. The Director’s decision is final. 

The British Council reserves the right to cancel any class with fewer than eight students registered. If we cannot transfer your child onto another suitable class, we will reimburse the full course fee, and no interest or alternative compensations will be made. 

* The credit note is a financial, non-fiscal document that proves you have a certain sum you can use for an English course in the next two course sessions at the British Council.

Child protection policy / Obligations of parents or legal guardians

We believe we have a responsibility towards the children who are attending our courses, including the duty to protect them from various types of abuses. We aim to achieve this this through compliance with the child protection laws of the United Kingdom and from each of the countries we operate in, and by adhering to the 1989 United Nations Convention on the Rights of the Child.

According to our child protection policy, we expect all students between 3 years old and 11 years old to be collected from our premises at the end of each lesson by an adult. We believe that teenagers over 11 years old have permission to leave the lesson unaccompanied.

We are not responsible for children left unattended on the British Council premises, outside of lessons.

Terms and conditions for adult courses - 2017 - 2018

Registration and course conditions

Registration is on a first come-first served basis. Your place on the recommended course is guaranteed only after full payment of the course fee and subject to available places. Places are limited.

The course fee does not include the cost of the books.

The maximum number of students in a group is 16.

If students miss classes, they will not receive additional classes. Students will not be eligible for a refund for the classes they have missed.

Every student is eligible for free library membership throughout their course period.  The subscription must be activated during the course session.

All our students can benefit from a 10% discount when registering for a Cambridge English exam within maximum 12 months from the end of the course. 

Refunds and credit notes policy

Please note the following general rules in case you wish to withdraw from the English course you registered for: 

  • If you inform the Customer Services Team, in writing, at least 24 hours before the first lesson, we will be able to refund you the paid course fee, minus an administrative charge of 150 ron.
  • If you inform the Customer Services Team, in writing, during the first 3 weeks** of the course session, you will get a credit note*** or a refund for the fee paid less the cost of the lessons taught**** and a 150 ron administration fee.
  • If you inform the Customer Services Team, in writing, starting with week 4 of the session, the following rules will apply:

-You will receive a credit note *** minus the cost of the lessons taught**** and a 150 ron administration fee. 

-You will get a refund for the fee paid less the cost of the lessons taught**** and a 300 ron administration fee.

In exceptional circumstances (e.g. serious illness) you can apply for a refund to the Director English Language Services. You must include documentation to support your claim. The Director will make a decision on a case by case basis. The Director’s decision is final. 

The British Council reserves the right to cancel any class with fewer than eight students registered. If we cannot transfer you onto another suitable class, we will reimburse the full course fee, and no interest or alternative compensations will be made. 

Please note that we do not offer refunds for course books. 

* In case you choose to pay an advance and don't finalise the registration process by paying the rest of the fee, your registration will be cancelled, and the advance will not be refunded.
** For intensive courses – 6 weeks and Summer intensive courses, you need to inform the Customer Service Team, in writing, before the 4th scheduled course date.
*** The credit note is a financial, non-fiscal document that proves you have a certain sum you can use for an English course in the next two course sessions at the British Council.
**** The withdrawal request must be submitted 24 hours before the next class starts.

Information about British Council services and events

From time to time, we will contact you with important information about theTeaching Centre’s services and events (course related information, registration times, etc). If your contact details change, please inform customer services. 

Data protection notice

We apply the UK Data Protection Act - incorporating the EU General Data Protection Regulation (GDPR) - to all of our global operations unless the local equivalent law is stronger.

The information that you provide to us when registering for a course will be used for the following purposes:

  • The maintenance of academic and educational records of our students
  • The maintenance of accurate financial records
  • The arrangement of any special needs that our students may have
  • The provision of academic records for our students' sponsors, where applicable
  • Communications related to all the above areas
  • Communications regarding events organised by the Teaching Centre for its students (e.g. Picnics, Winter Fayres or any events organised with British Council partners)
  • Managing student communication channels (e.g. registration on the Primary Plus platform - only applicable to parents of Primary Plus students)

By registering for a course you agree to the British Council collecting and processing this information for the purposes specified above, which may involve the transfer of your data to another British Council office.

If you wish to communicate with us about this privacy notice, or any issue relating to information governance or data protection, please contact us at InfoGovernance@britishcouncil.org.

Lost objects

The British Council is not responsible for any personal objects left unattended. Therefore, we recommend that you keep your goods under your supervision at all times.

We also advise parents against encouraging their children into bringing expensive objects to class (mobile phones, tablets, laptops, and others).

 

Last updated on 27 September 2018.

See also