English courses terms and conditions

Information on our policies concerning refunds, cancellations and data protection.

Terms and conditions for children courses - 2020-2021

Registration and course conditions

Registration is on a first come-first served basis. Your place on the recommended course is guaranteed only after full payment of the course fee and subject to available places. Places are limited.

The maximum number of students in a group is:

• 16 for children of 8 years of age* up to twelfth grade

• 14 for children of 6 and 7 years of age*

• 12 for children of 4 and 5 years of age*

• 10 for children of 3 years of age*

* The student will have turned this age by the beginning of the academic year

We reserve the right to change the number of students in a class in accordance with local or regional regulations and subject to special circumstances.

Some of our Upper Secondary students may be between 18 and 19 years old.

We reserve the right to change the times and days of your course in case of force majeure.

We reserve the right to switch from face to face teaching to virtual teaching according to local regulations and restrictions imposed by local or regional circumstances.

We reserve the right to change the course offer (duration, days and times of the course, teacher) when switching to the virtual offer, but will do everything possible to ensure that your child’s course will continue online with the same number of hours, the same teacher and at the same time.

If students miss classes, they will not receive additional classes. Students are not eligible for a refund for the missed classes.

Every student is eligible for free library membership throughout their course period. The subscription must be activated during the course session.

British Council students can benefit from a 10% discount on a Cambridge English exam (except for YLE and IELTS exams) whilst studying with us and up to 12 months from the end of their course.

Refunds and credit notes policy

The following general rules apply in case you wish to withdraw from an English course either delivered face to face on British Council premises or online through an agreed British Council system:

- If you inform the Customer Services Team in writing at least 24 hours before the first lesson, we will be able to refund you the paid course fee, minus an administrative fee of 200 RON.

- If you inform the Customer Services Team, in writing, during the first 4 weeks of the course session, the following will apply:

You will receive a credit note* from the paid course fee less the cost of the lessons taught** and a 200 RON administrative fee.

OR

 You will receive a refund for the paid course fee less the cost of the lessons taught** minus a 200 RON administrative fee paid within 10 working days.

- If you inform the Customer Services Team, in writing, starting from week 5 of the session, the following will apply:

You will receive a credit note* from the paid course fee minus the cost of the lessons taught** and a 200 RON administrative fee.

OR

You will get a refund for the paid course fee less the cost of the lessons taught** minus a 400 RON administrative fee paid within 10 working days.

* The credit note is a financial, non-fiscal document that proves you have a certain sum you can use for an English course in the next two course sessions at the British Council.

** The withdrawal request must be submitted 24 hours before the next class starts.

In exceptional circumstances (e.g. serious illness) you can apply for a refund to the Director English Language Services. You must include documentation to support your claim. The Director will make a decision on a case by case basis. The Director’s decision is final.

The British Council reserves the right to cancel any class with fewer than eight students registered. If we cannot transfer you into another suitable class, we will reimburse the full course fee. No interest or alternative compensations will be made.

If you pay an advance and do not finalise the registration process by paying the rest of the fee, your registration will be cancelled, and the advance will not be refunded.

We do not offer refunds for course book packs.

Terms and conditions for children courses - Child protection policy

Child protection policy / Obligations of parents or legal guardians

We believe we have a responsibility towards the children who are attending our courses, including the duty to protect them from all types of abuse. We aim to achieve this through compliance with the child protection laws of the United Kingdom and from each of the countries we operate in, and by adhering to the 1989 United Nations Convention on the Rights of the Child.

According to our child protection policy, we require all students up to the age of 11 (i.e. age 3 to 10 inclusive) to be collected from our premises at the end of each lesson by an adult. In agreeing to our terms and conditions, you give your permission that students aged 11 years and older can leave the lesson unaccompanied.

We are not responsible for children left unattended on the British Council premises, outside of lesson times.

Intimate care

Due to the nature of our courses, we expect all the early years students to be toilet- independent.

If your child needs support with their intimate care, please make sure you stay on the premises during the lessons, so that you can provide support if necessary. We appreciate your understanding and cooperation.

The terms and conditions apply for all British Council Young Learner courses, delivered face to face on the physical premises, or virtual teaching through all British Council agreed systems.

Terms and conditions for children courses - Summer in the City 2020

Registration and course conditions 

Registration is on a first come first served basis. Your place is guaranteed only after full payment of the course fee and subject to available places. Places are limited. 

The maximum number of students in an online group is 12.  

We reserve the right to change the number of students in a class in accordance with local or regional regulations and subject to special circumstances. 

If students miss classes, they will not receive additional classes. Students are not eligible for a refund for the missed classes. 

You and your child agree to abide by the code of conduct:

Early Years 4-5 years old: https://www.britishcouncil.ro/sites/default/files/code_of_conduct_-_onli...

Primary Infants 6-7 years old: https://www.britishcouncil.ro/sites/default/files/code_of_conduct_-_onli...

Primary Plus and Secondaries 8-14 years old:  

https://www.britishcouncil.ro/sites/default/files/code_of_conduct_-_onli...

Refunds and credit notes policy  

The following general rules apply in case you wish to withdraw from an English course delivered online through an agreed British Council system:

If you inform the Customer Services Team in writing at least 24 hours before the first lesson, we will be able to refund you the paid course fee, minus an administrative fee of 100 RON. 

Withdrawls requests are no longer accepted once the course started.

In exceptional circumstances (e.g. serious illness) you can apply for a refund to the Director English Language Services. You must include documentation to support your claim. The Director will make a decision on a case by case basis. The Director’s decision is final. 

The British Council reserves the right to cancel any class with fewer than eight students registered. If we cannot transfer you into an alternative suitable class, we will reimburse the full course fee. No interest or alternative compensations will be made. 

 

 

Terms and conditions for children courses - 2018-2019/2019-2020

Registration and course conditions

Registration is on a first come-first served basis. Your place on the recommended course is guaranteed only after full payment of the course fee and subject to available places. Places are limited.

The course fee does not include the cost of the books.

The maximum number of students in a group is: 

16 for children between 8 years old* - twelfth grade

14 for children between 6 and 7 years of age*

12 for children between 4 and 5 years of age*

10 for children of 3 years of age* 

Some of our Upper Secondary students may be between 18 and 19 years old. 

If students miss classes, they will not receive additional classes. Students are not eligible for a refund for the missed classes.

Every student is eligible for free library membership throughout their course period. The subscription must be activated during the course session.

All our students can benefit from a 10% discount when registering for a Cambridge English exam within maximum 12 months from the end of the course (except for YLE and IELTS exams).

* The student turned this age by the beginning of the academic year

Refunds and credit notes policy 

The following general rules apply in case you wish to withdraw from an English course:

- If you inform the Customer Services Team, in writing, at least 24 hours before the first lesson, we will be able to refund you the paid course fee, minus an administrative fee of 200 RON.

- If you inform the Customer Services Team, in writing, during the first 4 weeks of the course session, the following rules will apply:

You will receive a credit note* from the paid course fee less the cost of the lessons taught** and a 200 RON administrative fee.

You will receive a refund for the paid course fee less the cost of the lessons taught** and a 200 RON administrative fee within 10 working days.

- If you inform the Customer Services Team, in writing, starting with week 5 of the session, the following rules will apply:

You will receive a credit note* from the paid course fee minus the cost of the lessons taught** and a 200 RON administrative fee.

You will get a refund for the paid course fee less the cost of the lessons taught** and a 400 RON administrative fee within 10 working days.

* The credit note is a financial, non-fiscal document that proves you have a certain sum you can use for an English course in the next two course sessions at the British Council.

** The withdrawal request must be submitted 24 hours before the next class starts.

In exceptional circumstances (e.g. serious illness) you can apply for a refund to the Director English Language Services. You must include documentation to support your claim. The Director will make a decision on a case by case basis. The Director’s decision is final.

The British Council reserves the right to cancel any class with fewer than eight students registered. If we cannot transfer you onto another suitable class, we will reimburse the full course fee, and no interest or alternative compensations will be made.

If you pay an advance and do not finalise the registration process by paying the rest of the fee, your registration will be cancelled, and the advance will not be refunded.

We do not offer refunds for course books.

Terms and conditions for adult courses - 2018-2019/2019-2020

Registration and course conditions

Registration is on a first come-first served basis. Your place on the recommended course is guaranteed only after full payment of the course fee and subject to available places. Places are limited.

The course fee does not include the cost of the books.

The maximum number of students in a group is 16.

If students miss classes, they will not receive additional classes. Students will not be eligible for a refund for the classes they have missed.

Every student is eligible for free library membership throughout their course period.  The subscription must be activated during the course session.

All our students can benefit from a 10% discount when registering for a Cambridge English exam within maximum 12 months from the end of the course (except for the IELTS exam).

Refunds and credit notes policy

Please note the following general rules in case you wish to withdraw from the English course you registered for: 

  • If you inform the Customer Services Team, in writing, at least 24 hours before the first lesson, we will be able to refund you the paid course fee, minus an administrative charge of 150 ron within 10 working days.
  • If you inform the Customer Services Team, in writing, during the first 3 weeks** of the course session, you will get a credit note*** or a refund for the fee paid less the cost of the lessons taught**** and a 150 ron administration fee within 10 working days.
  • If you inform the Customer Services Team, in writing, starting with week 4 of the session, the following rules will apply:

-You will receive a credit note *** minus the cost of the lessons taught**** and a 150 ron administration fee. 

-You will get a refund for the fee paid less the cost of the lessons taught**** and a 300 ron administration fee within 10 working days.

In exceptional circumstances (e.g. serious illness) you can apply for a refund to the Director English Language Services. You must include documentation to support your claim. The Director will make a decision on a case by case basis. The Director’s decision is final. 

The British Council reserves the right to cancel any class with fewer than eight students registered. If we cannot transfer you onto another suitable class, we will reimburse the full course fee, and no interest or alternative compensations will be made. 

Please note that we do not offer refunds for course books. 

* In case you choose to pay an advance and don't finalise the registration process by paying the rest of the fee, your registration will be cancelled, and the advance will not be refunded.
** For intensive courses – 6 weeks and Summer intensive courses, you need to inform the Customer Service Team, in writing, before the 4th scheduled course date.
*** The credit note is a financial, non-fiscal document that proves you have a certain sum you can use for an English course in the next two course sessions at the British Council.
**** The withdrawal request must be submitted 24 hours before the next class starts.

Information about British Council services and events

From time to time, we will contact you with important information about theTeaching Centre’s services and events (course related information, registration times, etc). If your contact details change, please inform customer services. 

Data protection notice

We apply the UK Data Protection Act - incorporating the EU General Data Protection Regulation (GDPR) - to all of our global operations unless the local equivalent law is stronger.

The information that you provide to us when registering for a course will be used for the following purposes:

  • The maintenance of academic and educational records of our students
  • The maintenance of accurate financial records
  • The arrangement of any special needs that our students may have
  • The provision of academic records for our students' sponsors, where applicable
  • Communications related to all the above areas
  • Communications regarding events organised by the Teaching Centre for its students (e.g. Picnics, Winter Fayres or any events organised with British Council partners)
  • Managing student communication channels (e.g. registration on the Primary Plus platform - only applicable to parents of Primary Plus students)

For quality and training purposes, the phone interview will be recorded. Booking a phone interview serves as your express consent.

By registering for a course you agree to the British Council collecting and processing this information for the purposes specified above, which may involve the transfer of your data to another British Council office.

If you wish to communicate with us about this privacy notice, or any issue relating to information governance or data protection, please contact us at InfoGovernance@britishcouncil.org.

Lost objects

The British Council is not responsible for any personal objects left unattended. Therefore, we recommend that you keep your goods under your supervision at all times.

We also advise parents against encouraging their children into bringing expensive objects to class (mobile phones, tablets, laptops, and others).

Code of conduct

For the codes of conduct for our premises and for those of our partner premises, please access the following links: 

 

Last updated on 15 April 2019.

See also