Courses terms and conditions

Withdrawals

• If you sign up for summer school and then decide to withdraw, the following policy applies:
• If you notify the Customer Relations Team, in writing, at least one week before the course start date, we will refund the amount paid, minus a 10% administrative fee.
• If you notify the Customer Relations Team, in writing, less than a week before the start of the course, we will refund 50% of the amount paid.
• No withdrawal request will be accepted after the course start date.

Transfers

• Transfer is possible from one week to another time before the start of the course in which the learner was originally enrolled.
• Transfer requests are accepted until the Friday before the original week, with no admin fee.

1. Initial 14-Day Window Under EU Directives, you can request a refund within 14 days of purchase. Fees apply:

• Adults: 10% admin fee + cost of delivered lessons.

• Children: 500 RON admin fee + cost of delivered lessons.

2. After 14 Days (Exceptional Circumstances) Refunds are only considered with official documentation for:

• International relocation.

• Serious illness (>3 weeks treatment).

• Death of a close family member.

3. Instalment Plans

• No refunds for those paying in instalments.

• Students may attend all sessions already paid for before the withdrawal is finalized.

4. Credit Transfer & Finality

• Credit Option: Remaining funds can be transferred to another learner for a new course, valid for 3 months. If unused, the credit is lost.

• Authority: British Council reserves the right to refuse requests outside these terms. All decisions are final and binding.

Child protection policy / Obligations of parents or legal guardians

We believe we have a responsibility towards the children who are attending our courses, including the duty to protect them from all types of abuse. We aim to achieve this through compliance with the child protection laws of the United Kingdom and from each of the countries we operate in, and by adhering to the 1989 United Nations Convention on the Rights of the Child.

According to our child protection policy, we require all students up to the age of 11 (i.e. age 3 to 10 inclusive) to be collected from our premises at the end of each lesson by an adult. In agreeing to our terms and conditions, you give your permission that students aged 11 years and older can leave the lesson unaccompanied.

We are not responsible for children left unattended on the British Council premises, outside of lesson times.

Intimate care

Due to the nature of our courses, we expect all the early years students to be toilet- independent.

If your child needs support with their intimate care, please make sure you stay on the premises during the lessons, so that you can provide support if necessary. We appreciate your understanding and cooperation.

The terms and conditions apply for all British Council Young Learner courses, delivered face to face on the physical premises, or virtual teaching through all British Council agreed systems.

 From time to time, we will contact you with important information about theTeaching Centre’s services and events (course related information, registration times, etc). If your contact details change, please inform customer services. 

The British Council cannot accept payments made from banks (or other financial institutions) sanctioned by the UK or any other relevant jurisdiction. Where the British Council discovers evidence of payment from a sanctioned bank and/or sanctioned financial institution we will freeze all funds related to that payment and will be unable to deliver the service for which the payment was intended. Please therefore ensure that you do not make payments from an account in a sanctioned bank and/or sanctioned financial institution.

The British Council cannot make payments to banks (or other financial institutions) sanctioned by the UK or any other relevant jurisdiction. If you request a refund to be sent to an account at a sanctioned bank and/or sanctioned financial institution, you will be asked to nominate an alternative method of payment that does not breach sanctions. Failure to provide an alternative method of payment will result in non-payment of the relevant funds.

We apply the UK Data Protection Act - incorporating the EU General Data Protection Regulation (GDPR) - to all of our global operations unless the local equivalent law is stronger.

The information that you provide to us when registering for a course will be used for the following purposes:

• The maintenance of academic and educational records of our students
• The maintenance of accurate financial records
• The arrangement of any special needs that our students may have
• The provision of academic records for our students' sponsors, where applicable
• Communications related to all the above areas
• Communications regarding events organised by the Teaching Centre for its students (e.g. Picnics, Winter Fayres or any events organised with British Council partners)
• Managing student communication channels (e.g. registration on the Primary Plus platform - only applicable to parents of Primary Plus students)
• The legal basis upon which we will process your registration information is agreement with our Terms and Conditions (necessary for the performance of a contract). We will retain your registration information for 7 years.

Carry out teaching activities which may include: 

• sharing personal data (student image and voice) during the real time broadcasting of online classes through the British Council learning hub;
• using student audio or video recordings as academic support;
• sharing student work (documents, images or recordings) in class for collaborative activities within the British Council Teaching network;
• data will only be retained for the length of the course.
• use of the learning hub; 

For quality and training purposes, the phone interview will be recorded. Booking a phone interview serves as your express consent.

By registering for a course you agree to the British Council collecting and processing this information for the purposes specified above, which may involve the transfer of your data to another British Council office.

If you wish to communicate with us about this privacy notice, or any issue relating to information governance or data protection, please contact us at InfoGovernance@britishcouncil.org.

The British Council is not responsible for any personal objects left unattended. Therefore, we recommend that you keep your goods under your supervision at all times.

We also advise parents against encouraging their children into bringing expensive objects to class (tablets, laptops, and others).

For the codes of conduct for our premises and for those of our partner premises, please access the following links: 

• for our premises: https://bit.ly/3M0DeFP 

Our students are expected to show respect to their teachers, their classmates, and all other British Council staff. Violent behaviour of any kind will not be tolerated and may lead to the child’s registration being cancelled.