Refunds and transfer policy

If you cancel your Cambridge English exam before the test day or you are absent on the test day, the fee is refundable only if a cancelation request is made no later than 14 days from the date of registration (day of payment) and before the exam date - in that case you will receive a full refund.

 The fee is also refundable, minus an administration fee of 30% of the test fee, only in the following cases:

  • if a cancelation request is made before the registration deadline for that test but after 14 days from the date of registration (date of payment).
  • in case of illness or medical incident on the test date
  • in case of bereavement - loss of a close family member
  • in case of hardship or trauma (such as being a victim of crime or involved in a traffic accident)
  • in case of military service.

Irrespective of when it is requested (either within 14 days of registration or after) the withdrawal must be submitted using the form listed below. The deadline is no later than five days after the test date. The form must be accompanied by relevant evidence (i.e., a medical certificate issued by the doctor confirming inability to take the test, police report from the traffic accident confirming serious circumstances on the test day, etc.).

If we have not received your withdrawal request along with supporting documentation by the fifth day after the test, you will be marked as absent and forfeit all claims.

Please note that refunds can take four to six weeks to process. 

In case you have any questions please contact us via email at

Requesting a test day transfer

If you need to change the date of your test from the date you originally booked, you can request a test day transfer by email at The transfer is free of charge, but only if the registration for your original test date is still open.

Please note that the new test date must be within three months of the original test date. We can offer the transfer only if a session of the same test is available in your examination centre in this period. You can check it here: ⁠

We can transfer you once only. If the second test date does not suit you well, then you are not entitled to any further transfer to a new test date and the standard cancellation policy applies.

Test Registrations are also personal and cannot be transferred to other individuals. Transfers of speaking Test Dates and between Cambridge English Exam sessions and/or exam types e.g.: First (FCE) to Advanced (CAE) are not allowed before or after closure of the relevant registration period. Transfers between centres are not allowed either (e.g.: from Iași to Bucharest etc).