Refunds and transfer policy

In case you weren't able to sit the exam, we are able to partially refund your registration fee for medical reasons and fully refund your fee for the death of a close family member. Refunds are not given for any other reasons.

To apply for a refund, you must complete the exam withdrawal request form (see Downloads section below) and email it to the British Council office, which you are registered with. 

If you have withdrawn your entry for medical reasons, you need to send us a statement from a medical practitioner, specifying the medical reasons why you were unable to sit the exam.

We need to receive your withdrawal request and medical statement no later than five working days after your exam date.